Policy

Welcome to HAPii – Healing and Play Institute Ireland. This policy outlines the terms and conditions for using our website, accessing our resources, and engaging with our services — including training programmes, therapy sessions, consultations, and events.

By using our website or booking a service, you agree to the terms below.

1. Who We Are

HAPii (Healing Attachment Play Institute Ireland Ltd) is a private organisation based in Ireland. We specialise in trauma-informed, play-based approaches for child and family healing, offering:

• Training and CPD-accredited courses

• Therapeutic and contact services

• Consultation and professional supports

2. Use of This Website

This site is owned and operated by HAPii. You may:

• Browse the site and access public content

• Use our booking/contact forms to enquire or register for services

• Download free materials where offered

You may not:

• Use the site for any unlawful or harmful purpose

• Copy or reuse our content or branding without written permission

• Attempt to disrupt or hack the site or its services

3. Bookings & Payments

All services are subject to availability and confirmation.

• Bookings are accepted via our website, email, or referral partners.

• Payment is due in advance unless agreed otherwise in writing.

• We accept payment via Stripe, bank transfer, or approved partner systems.

You will receive confirmation and relevant session or course details once your booking is secured.

4. Cancellations & Refunds

Training/Course bookings:

• Cancellations up to 7 days before the start date: full refund

• Cancellations within 7 days: 50% refund

• No-shows: no refund unless in exceptional circumstances

Therapy or contact sessions:

• 24 hours’ notice required for cancellation or rescheduling

• Less than 24 hours’ notice: full fee applies (unless waived at our discretion)

5. Confidentiality & Professional Conduct

We adhere to strict professional and ethical guidelines.

• All private session information is kept confidential and stored securely

• Where necessary, and only with your consent or legal basis, we may share information with relevant professionals (e.g., social workers or referrers)

• Our team are fully qualified and bound by their respective regulatory and professional bodies

6. Intellectual Property

All materials, content, course manuals, graphics, and videos provided by HAPii remain our intellectual property unless otherwise stated. You may not:

• Copy, distribute, or reproduce these materials

• Use them for commercial purposes without permission

You may use them for your personal or professional development, as intended within the course.

7. Limitation of Liability

While we take great care in the quality and delivery of our services:

• We cannot guarantee specific therapeutic or behavioural outcomes

• We are not liable for indirect or consequential damages arising from use of our materials or services

Always consult with a qualified health or legal professional for advice specific to your situation.

8. Links to Third Parties

Our website may contain links to external sites. HAPII is not responsible for the content, accuracy, or privacy practices of these third parties.

9. Amendments

We may update this policy as needed. Any changes will be posted on this page, and your continued use of our site or services means you accept these updates..